DE - Privacy policy

Privacy policy

Introduction

UAB BEST FINANCE (Company Nr.: 304885975with Registered office at: Mindaugo st. 1A-104, LT-03108, Vilnius , hereinafter referred to as “we”, “us”, “our”, “BEST FINANCE”) acts in terms of the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (hereinafter - GDPR) and Directive (EU) 2015/2366 of the European Parliament and of the Council of 25 November 2015 on payment services in the internal market, amending Directives 2002/65/EC, 2009/110/EC and 2013/36/EU and Regulation (EU) No 1093/2010, and repealing Directive 2007/64/EC.

This Privacy Policy is designed to advise you about the personal data that we collect and the purposes for which this personal data is being processed, used, maintained and disclosed.

We reserve the right to amend Privacy Policy to remain compliant with any changes in law and/or to reflect how our business processes personal data.

In order to be aware of such changes, please periodically review our web page for the latest information.

By using our services, you are accepting the terms of our Privacy Policy.

Who we are?

BEST FINANCE is a company providing money remittance in multiple countries, currencies and payment solutions with round-the-clock support

What is personal data?

Personal data refers to any information relating to you or that can link to you.

What personal data we process?

Personal data is usually collected from you through our registration process when you request for our products and services. Data may also be obtained about you from third-party reference sources for verification purposes.

We may process any information that we receive from you. Such information may include the following personal data:

  • Name, Surname;
  • Date of birth;
  • Photo;
  • ID document information;
  • Address;
  • Phone Number;
  • E-mail address;
  • IP address;
  • Bank and bank account details.

This data is required by BEST FINANCE to provide the Service. We request this data at registration, before the provision of the Service.

By processing we mean everything we can do with this personal data such as collecting, recording, storing, adjusting, organising, using, disclosing, transferring or deleting.

We do not process sensitive data relating to your health, ethnicity, religious, political beliefs, trade unions membership, genetic data, biometric data or data concerning a natural person´s sex life or sexual orientation.

Documents that are required to comply with Know Your Customer (KYC) policy, Customer Due Diligence (CDD) and other legal audits. Such as:

Proof of identity, e.g

  • passport;
  • national ID;
  • residence permit.

Proof of address, e.g.:

  • utility bill;
  • temporary or permanent residence permit;
  • lease agreement;
  • tax correspondence;
  • letter of employment;
  • a rental or mortgage contract or statement.

Proof of source of funds, e.g.:

  • pay slips;
  • job contract;
  • bank account statement;
  • dividends certificate;
  • proof of the sale of movable and real estate;
  • tax return.

Technical data, including information on:

  • page views;
  • downloading applications;
  • operating system;
  • dividends certificate;
  • proof of the sale of movable and real estate;
  • tax return.

Technical data, including information on:

  • page views;
  • downloading applications;
  • operating system;
  • browser type.

This data is used to understand how you use our Service and how we can improve it.

How we use your information?

Our main goal in collecting information about users is to provide you with a safe, uninterrupted, efficient Service. We can also use the information you provide to ensure the most effective presentation of the content on our website for you.

We use your information for the following specific purposes:

  • register you with an account;
  • fulfill your request for a money transfer;
  • send you a confirmation;
  • notify you of changes in our services;
  • prevent fraud, money laundering, terrorist financing
  • ensure that content from our site is presented in the most effective way;
  • to send you marketing communications in accordance with data protection laws;
  • to measure the effectiveness of advertising;
  • to display personal reviews of satisfied customers on our website.

Who we share your data with and why?

BEST FINANCE entities – we transfer personal data across our branches for operational, regulatory or reporting issues to comply with certain laws, obligations, secure IT systems. We may also transfer personal data to our storage system or to process globally for more efficiency. Financial institutions – transferring the funds from a payer to payee, the transaction involves other financial institutions, banks or a specialised financial company. We may process payments through such other financial institutions.

Third party service providers – when we use other service providers, we only share personal data that is required for the particular task we involve the service provider for.

With your permission – Your information may also be used for other purposes for which you give your permission or required by law.

In some cases, we are obliged by law to share your data with external parties, including public authorities, regulators and supervisory bodies such as fraud protection agencies and the central banks of the countries where we operate, judicial/investigative authorities such as the police, police public prosecutors, courts and arbitration/mediation bodies on their express and legal requests, lawyers.

How do we protect your data?

All data you provide is encrypted on our secure servers. We provide access to your data only to employees who perform the relevant service tasks. All correspondence is also encrypted using the Transport Layer Security (TLS) protocol.

All data received from you or from other sources is stored in accordance with this Privacy Policy.

What rights do you have regarding the personal data?

Right to rectification – user and/or client shall have the right to obtain from us the rectification of inaccurate personal data.

Right to be forgotten – user and/or client shall have the right to obtain from us the erasure of personal data.

Right to restriction of processing – user and/or client shall have the right to obtain restriction of processing where one of the following applies:

  • The accuracy of the personal data is contested by the data subject, for a period enabling the BEST FINANCE to verify the accuracy of the personal data;
  • The processing is unlawful and the data subject opposes the erasure of the personal data and requests the restriction of their use instead;
  • The BEST FINANCE no longer needs the personal data for the purposes of the processing, but they are required by the data subject for the establishment, exercise or defence of legal claims;
  • The data subject has objected to processing.

Right of data portability - The data subject shall have the right to receive the personal data concerning him or her, which he or she has provided to BEST FINANCE, in a structured, commonly used and machine-readable format and have the right to transmit those data to another person without hindrance from the BEST FINANCE to which the personal data have been provided.

Right to object - The data subject shall have the right to object, on grounds relating to his or her particular situation, at any time to processing of personal data concerning him or her, including profiling.

Automated individual decision-making, including profilingThe data subject shall have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning him or her or similarly significantly affects him or her.

In case you decide to apply any of your rights, please send us a request on e-mail: info@bestfinance.lt. You can also contact our Data Protection Officer: info@bestfinance.lt.

How long we keep your personal data?

Once you are no longer our customer, agent, partner or somehow connected with us with other obligations, we will retain your personal information for a reasonable period, or as otherwise allowed or required by law.

Security of Personal Data processing.

Taking into the account the state of art, scope and purposes of processing, we implemented appropriate technical and organisational measures to ensure a level of security appropriate to the risk of loss, misuse, unauthorized access, disclosure and alteration.

Technical and organisational security measures are reviewed from time to time in line with the legal and technical developments in order to ensure ongoing confidentiality, integrity, availability and resilience of processing systems and services.

Children’s Privacy.

We do not offer services to minors and do not collect personal data from children under the age of 18.

Changes to this Privacy Policy

Any changes that we will make to our Privacy Policy in the future will be published on this page and, if necessary, will be notified to you. Please check this page often to see updates or changes to our Privacy Policy.

Our Contacts.

If you want to be more informed about our Privacy Policy and how we use your personal data, you can send us a request on e-mail: info@bestfinance.lt or you can also contact our Data Protection Officer: info@bestfinance.lt